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Specialist (Full-Time) - Las Americas

OVERVIEW
As the Specialist, you are responsible to support the management team to perform -functional tasks as assigned; guiding work, while supporting a positive work environment. Specialists will act as a mentor and role model to other associates to support service behaviors and the execution of tasks in specific areas of expertise. You contribute to a high performing team and consistently deliver a best-in-class customer experience. This role will be focused on connecting with employees and customers to ultimately assist in achieving store performance goals; including meeting the sales budget, building market share, as well as other Company-wide defined goals. As an important part of the Sales Associate team, you will reinforce performance expectations by role modeling behaviors and communicating how to achieve the Brand Vision and achieve or exceed the goals / strategies of the store.
ORGANIZATIONAL LEADERSHIP
Guides processes and completes work based on management direction for a specific functional area within the store
Ensures the consistency of operational processes and execution
Assists the management team to achieve performance goals and execute standard operating procedures
Contributes to the creation of an effortless service culture, delivering best in class, on-brand experiences, exceeding customer expectations, building loyalty and ultimately increasing market share to drive our profitable top line growth
Upholds the commitments to the company's processes, values and Code of Business Conduct
KEY RESPONSIBILITIES
Supports the store management to ensure work tasks are completed in a timely and efficient manner
Executes initiatives designed to drive customer satisfaction and business efficiencies
Provides Support in execution of marketing and visual presentation to promote sales
Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics
Serve as a Brand Ambassador to achieve priorities in store, with customer as the primary focus
Mentor and train individuals; provides on the job training to associates sharing a higher level of knowledge of product and processes
Takes action based upon direction from Leader on Duty and collaborates effectively with employees
Build expertise in assigned specialized functional area
KEY EXPERIENCES
Drives Results ? demonstrated ability to personally achieve and support others to drive results
Collaboration & Influencing ? responds to employees and customers to assistance; support where a need is identified
Trust & Honesty ? Acts in line with values and guiding principles
Customer Impact ? Has responded to customers with a sense of urgency and utilized a basic understanding of customer behaviors to identify when a customer may need additional assistance
Demonstrated interest and initiative to develop skills and improve capabilities
Team-oriented, approachable, respectful and is looked up to as a role model of the brand
QUALIFICATIONS
High School Diploma or equivalent experience preferred
1-2 years of retail experience preferred with a minimum of 6 months Gap Inc. experience
Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 30lbs.
Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
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